FLIGHT COMPENSATION GUIDE
Denied boarding and overbooking
If you arrived for check-in with valid documents and were involuntarily denied boarding, you may have rights to compensation, assistance and rerouting.
Check your flight →What is involuntary denied boarding?
This can happen when there are more passengers than available seats or for other operational reasons. Compensation depends on whether you met applicable check-in and travel-document requirements.
What if I volunteered my seat?
A voluntary agreement to surrender a reservation is treated differently. Keep a record of the terms before accepting any offer.
What should the airline provide?
Depending on circumstances, passengers may have rights to rerouting or reimbursement and assistance such as meals and accommodation.
What should I document?
Keep your booking, boarding pass if issued, written explanation, offers, and expense receipts.